BY PHONE

Call (978)532-0801 9:30AM-5:30PM EST
Call (508)688-5138 24 Hours/7 Days a Week
                                                                                                                                                                                                                                               

ONLINE

Visit our website at www.gordonlasalle.com  to place your order   
                                                                                                                                                 
VIA FAX  

Please fax your order to (508)764-3581                                                                                                                                                      
Please include credit card number, expiration date and 3 digit security code. 

All orders paid by Mastercard, Visa, Discover, American Express, Western Union Quick Collect, 
Paypal, Certifed Check or US Postal Money Order will be processed immediately. Personal and
non-business checks are welcome but orders may be held for up to one week as to allow funds clear
the banking system. Outside of the Continental United States please pay using U.S. Certified funds.
We will also accept Bank Wire Transfer. Please email gordonworcester@gmail.com with
questions regarding alternate payment methods.

WESTERN UNION QUICK COLLECT

We now accept Western Union Quick Collect payments that are easy and secure.

SALES TAX

Massachusetts residents please add 6.25% retail sales tax to your orders. Include shipping and handling charges.
Connecticut residents please add 6% retail sales tax to your order. Include shipping and handling charges. 

FREE GROUND shipping for orders $99.00 and over!
*some exclusions may apply (see below) 

Free ground shipping is valid only in the Continental United States. Oversized/overweight items not
not be included in this offer may be subject to additional shipping charges.  Please call (978)532-0801
for additional shipping cost quote. 

When you place an order, it goes through our system incredibly fast!
Provided you've given us a valid email address, you should receive an Order Confirmation within seconds,
letting you know we have received your order. Your will receive an email acknowledging your order has been
processed and another when your order has shipped that will provide you with the carrier we have used for
your shipment, the tracking number of your package(s) and the date of shipment. That way YOU can check on
where your package is in transit and what day it will be delivered to you!

On a Deadline? 2-Day & 1-Day Express Delivery
Gordonlasalle.com offers discounted 2-Day and 1-Day Express Delivery service upgrades.  Items that are too 
heavy or oversized will be shipped Ground delivery. Packages may require a signature. 
Please call (978)532-0801 for details.

Alaska, Hawaii and Puerto Rico
These orders must be shipped by Air Express Delivery. Please call (978)532-0801 or email 
gordonworcester@gmail.com for a quote on shipping charges to these locations.

Canada 
Welcome all Canadian musicians! Now you can buy your gear from gordonlasalle.com with the same ease as you  
would going to a local music store, only with way more selection and more than competitive prices!
NOTE: Free shipping offers do not apply to Canadian orders.

PO APO & FPO Addresses
These orders are shipped Priority Mail using our standard shipping and handling charges. Certain items may not
be shippable to PO, APO & FPO addresses. 2-Day Express and 1-Day delivery cannot be shipped to PO, APO or
FPO address. Call (978)532-0801 for more information.

International Customers
Gordonlasalle.com is only able to ship Internationally to Canada and US Territories. Please email us 
for International shipping quotes at gordonworcester@gmail.com

For orders shipped outside of the United States - Please be aware of customs fees-such as "taxes and duties"
that may be assessed by the destination country when your order arrives. Since these fees vary from location to
location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs 
office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable 
order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping 
expenses. Neither outbound nor inbound shipping fees will be reimbursed in this case.


Refusal of Package Upon Delivery:
If upon attempted delivery of your order the package is refused, you will be responsible for all shipping charges.
We will not refund outbound shipping and will deduct the amount of any shipping charges incurred to return
the shipment to our location from any payment made by you prior to refund.    
                                                             

Don't know what to get that someone special? Try one of our gift certificates. Good towards anything on
the gordonlasalle.com website. 

Click on gift certificates and you be directed to the appropriate page. If you need a larger denomination then 
listed please call (978)532-0801 and we will be glad to help you.